💬 Agents Can Now Read and Post Comments

Your agents can now read the comments on your calls and leave their own.

Comments stop being a place where notes sit and become a place where agents do work. A few ways to use it:

• Post coaching suggestions after every call. A post-call agent reviews the conversation and leaves its feedback right on the call page, where the rep will see it.

• Track recurring complaints. Point an agent at an account’s recent calls and it comments whenever the same complaint shows up across multiple conversations.

• Mention the right teammate automatically. When a call touches an area a product team member owns, the agent tags them in a comment so the feedback reaches them the same day.

Build it in chat like any other agent, attach a post-call trigger, and the comments start appearing on their own.