Custom Insights just got a huge upgrade!!!

We’ve packed this update with powerful new capabilities.
Watch this short video for the full breakdown, or read the highlights below:

1. 🛠️ More Control Over CRM Updates

   Decide how data is pushed to CRM fields that already contain information, choose to append, combine, or overwrite existing data.

2. 💬 Slack Integration

   Link an insight to a Slack channel so that when it’s triggered, the response is automatically posted to that channel.

3. 🎯 Target Insights to Specific Calls

   Run insights only on the calls that matter. Filter by call type and/or specific users. The insight will trigger only if the call meets your criteria.

4. 🔄 Auto-Sync Selected Insights

   Choose at a insight level which to automatically sync to your CRM for a seamless workflow.