🧩 Airspeed Agents Now Work With Jira

Airspeed agents can now work with your Jira. Ask about an issue a buyer raised on a call, or have an agent add the call’s context to the ticket.

• Read. Search and read Jira issues, projects, and boards.

• Write, when you allow it. Add comments to existing tickets or update their fields, such as adding context from a call or changing a priority. Write is off by default. Each person turns it on in their Jira connection settings, and admins can block it for the whole workspace.

• Your access, nothing more. Each person connects their own Atlassian account, so the agent only sees what that person can see in Jira.

• Where it works. Chat, scheduled agents, and Screens.

To set it up, an admin enables Jira in Settings → Connections, then each person connects their own Atlassian account from the same page.