An honest take on Fathom

Fathom records the meeting. Airspeed turns the meeting into pipeline.

Mid-market revenue teams switch to Airspeed when a note-taker stops being enough.

Fathom is a solid note-taker. It captures the call, writes a clean summary, and posts it to the deal. The work that actually moves a deal forward, updating every CRM object, scoring against your methodology, coaching the rep, capturing the in-person meeting that never made it onto Zoom, still belongs to your team. Airspeed was built so it does not.

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Where Fathom stops short

Five gaps mid-market revenue teams hit with a basic note-taker.

These come from revenue leaders, RevOps managers, and CS teams who chose Fathom for clean summaries and outgrew it once they tried to run a real coaching and pipeline motion on top of it.

01

In-person meetings are a black box.

Fathom's workaround for physical meetings is to dial into Teams from your phone and record yourself in the room. It is tedious, it takes three or four minutes to set up, and the CSMs and field AEs with the most in-person time stop using it. Your most strategic conversations stay invisible. No transcript, no insight, no coaching.

02

CRM sync only reaches the deal object.

Fathom syncs to deals in HubSpot. Not contacts, not companies, not leads. When several deals run on the same company, you never get the holistic view. The merge logic is append or overwrite, both of which cost you context. There is no intelligent merge, no flexible property mapping, no company-level record of truth.

03

AI picks up keywords. It misses nuance.

Fathom is good at surfacing what was said. It is weaker at reading sentiment, intent, and context. It cannot score a meeting against SPICED or MEDDIC. It cannot track a custom metric like partner success plan quality, adoption health, or onboarding readiness. You get a summary, not an analysis.

04

Coaching exists. Reps cannot see it.

Fathom builds rep scorecards for managers. Reps do not see their own scores. That creates the wrong dynamic, surveillance instead of self-coaching. There is no auto-clipping of best-practice moments from top performers, no way to share what good actually looks like across the team.

05

Company-level analysis is not on the menu.

Fathom shows you a deal. Airspeed shows you a relationship. When sales, CS, product, and leadership all touch the same account, you need one record of truth. You need to run AI queries across every interaction with that company. Fathom is not built for that. Account reviews fall back to gut feel.

The wedge

A note-taker captures the call. A revenue platform finishes the work the call creates.

What a note-taker like Fathom does
  • Records and transcribes Zoom, Meet, and Teams calls
  • Writes a clean post-call summary
  • Syncs the summary to the deal in HubSpot
  • Builds a searchable library of past meetings
  • Generates rep scorecards visible to managers
What a revenue team needs after the call ends
  • Native mobile recording for in-person meetings, no Teams workaround
  • CRM writes to deals, companies, contacts, and leads with intelligent merge
  • Custom insights against your scorecards, methodology, and success plans
  • Rep-visible coaching with auto-generated clips from top performers
  • Company-level AI across every sales, CS, and leadership touchpoint

Fathom gives you the summary. Airspeed gives you the executed action, the in-person capture, the company view, and the coaching the rep can actually act on. That is the difference between a note-taker and a revenue platform.

What we hear in the replies

Teams describe Airspeed the way they used to wish Fathom worked.

These are paraphrased from conversations and evaluations with revenue teams who reviewed Fathom alongside Airspeed, including teams that switched after running both.

Most of our partner meetings are physical. With Fathom, the workaround is tedious and our CSMs just stopped using it. We were missing all the meeting context that mattered most.
Rev Ops Manager · Vertical SaaS, 75K customers
Fathom only syncs to the deal object. We have several deals on the same company, so we never got the holistic view. That alone made it the wrong tool.
Rev Ops Manager · Vertical SaaS
Our top rep had three times the calls of anyone else and zero transcripts, because she would not record without a video-free option. We had no idea why she was winning.
Head of Sales · B2B SaaS
The head of CS could not coach the team because he could not be in every meeting. Two CSMs had done things the same way for fifteen years. Without rep-visible scorecards, we could not change behavior.
VP Customer Success · Mid-market SaaS
We evaluated twenty-two AI meeting intelligence vendors. On the product itself, Airspeed was clearly the strongest fit for our case.
Rev Ops Manager · Nordic SaaS, switching from Fathom
Custom insights to any HubSpot object and rep-visible scorecards. Two things nobody else got right. That was the deciding factor.
Rev Ops Manager · Vertical SaaS
A Wednesday with Airspeed

Same team, same accounts, same calls. Different day.

This is what the execution layer feels like in practice, compared to a typical day running on Fathom.

  • 08:30
    On the way to a partner meeting
    Airspeed

    CSM opens the Airspeed mobile app, taps record, walks into the meeting. Audio captures cleanly. No Teams call to set up.

    Fathom

    CSM tries to dial into a Teams meeting from their phone to capture the room. Three minutes of setup. Most days, they skip it.

  • 10:00
    Discovery call on Zoom
    Airspeed

    Airspeed transcribes, tags the call type, drafts updates to the deal, the company, the contact, and the lead in HubSpot. AI Merge keeps prior context.

    Fathom

    Fathom transcribes and writes a summary back to the deal. Other CRM objects stay untouched. Old notes get overwritten or appended into a wall of text.

  • 10:45
    Right after hanging up
    Airspeed

    Custom insights run against the partner success plan and adoption score. SPICED qualification updates. Risk flagged automatically if the conversation warranted it.

    Fathom

    Summary lands in the deal. Rep manually thinks through MEDDIC, adoption, and risk. Most of it never gets logged.

  • 13:00
    Self-coaching
    Airspeed

    Rep opens their own scorecard. Sees what they did well, what to tighten on the next call, with clips attached. No manager required.

    Fathom

    Rep cannot see their own scorecard. Coaching waits for the next 1:1. The Big Brother dynamic kicks in.

  • 15:00
    Account review on a strategic logo
    Airspeed

    Leadership pulls the company-level view. Every interaction across sales, CS, and product is searchable. AI summarizes the relationship history in seconds.

    Fathom

    Team scrolls through individual deal summaries. The full account picture has to be reconstructed by hand.

  • 17:00
    End-of-day reporting
    Airspeed

    First-demo meetings, CS check-ins, and discovery calls are auto-tagged. Activity reporting is accurate without rep effort.

    Fathom

    Activity counts lump every meeting together. First demos get reported the same as internal syncs.

Feature depth where it counts

Grouped by what actually decides the evaluation.

Where Fathom covers a feature we note it honestly. Where only Airspeed does, that is usually the reason a team switches.

Capture

Including the meetings that never make it onto Zoom.

  • Zoom, Meet, and Teams recording
    Airspeed Fathom
  • Native mobile app for in-person recording
    One tap. No dial-in workaround.
    Airspeed Fathom
  • Audio-only and video-free recording option
    Top performers who refuse video are now visible.
    Airspeed Fathom
  • Native Nordic and multi-language transcription quality
    Public Fathom feedback in Norwegian: not great. Airspeed supports Nordic languages natively.
    Airspeed Fathom

CRM

Writes that reach more than the deal object.

  • Sync to HubSpot deals
    Airspeed Fathom
  • Sync to companies, contacts, and leads
    Airspeed Fathom
  • AI Merge for intelligent context combining
    Fathom only offers append or overwrite.
    Airspeed Fathom
  • Custom property mapping across all objects
    Airspeed Fathom

Intelligence

From keyword summary to true conversational analysis.

  • Post-call summary
    Airspeed Fathom
  • Sentiment, nuance, and intent analysis
    Built by ex-Google DeepMind. Architecture is AI-native.
    Airspeed Fathom
  • Custom scorecards and insights
    Track partner success plan quality, adoption, health, anything.
    Airspeed Fathom
  • Native SPICED, MEDDIC, BANT scoring
    Airspeed Fathom

Coaching

Visible to the rep, not just the manager.

  • Rep scorecards
    Fathom: manager-only. Airspeed: visible to the rep with the explanation of what to improve.
    Airspeed Fathom
  • Auto-generated clips of best-practice moments
    Airspeed Fathom
  • Call type auto-tagging (discovery, demo, CS, renewal)
    Accurate activity reporting without rep effort.
    Airspeed Fathom
  • AI role-play for ramping reps
    Airspeed Fathom

Account view

From deal-level note-taker to company-level intelligence.

  • Deal-level meeting view
    Airspeed Fathom
  • Company-level holistic view across teams
    Airspeed Fathom
  • AI queries across the full relationship history
    Airspeed Fathom
  • Cross-team visibility (sales, CS, product, leadership)
    Airspeed Fathom
Switching reality

Leaving Fathom takes a week, not a quarter.

Fathom is easy to leave because it does not own much beyond the recording. Here is how the move actually runs.

  1. Day 1

    Connect the stack

    HubSpot, your calendar, your conferencing, the Airspeed mobile app for in-person capture. Two hours with your admin, no engineering required.

  2. Day 2 to 5

    Historical export and import

    We help you export your Fathom calls and bring the relevant history into Airspeed. Your team keeps using Fathom in parallel for the first week. Nothing breaks.

  3. Week 2

    Rep onboarding

    Five minutes per rep. Most are using Airspeed on real calls and in real partner meetings the same afternoon. The mobile app is the part reps adopt fastest.

  4. Week 3 to 4

    Configure scorecards and custom insights

    We work with you to map your SPICED or MEDDIC scorecard, your partner success plan, and any custom metrics into Airspeed. Dedicated CS and engineering support throughout.

Flexible start dates so you can align with your Fathom billing cycle. No parallel-run quarter. No dedicated admin hire.

Yes, Airspeed costs more than Fathom

and that is the point. Fathom is $19 to $40 per seat for a note-taker. Airspeed is $60 per seat for the platform that captures in-person meetings, writes to every CRM object, scores deals, runs custom insights, and gives reps coaching they can actually see. Teams switch despite the price difference because, in their words, there is so much more value.

The three questions we always get.

We mostly use Fathom for clean summaries. Will Airspeed still feel right?

Yes. Airspeed produces the summary Fathom does, and then keeps going. The summary is one of many outputs. The CRM update across deals, companies, contacts, and leads, the scorecard, the custom insight, the coaching note. Teams that came for summaries stay for the rest.

Our reps refuse to record without video. Does Airspeed handle that?

Yes. Airspeed supports audio-only and video-free recording for both virtual and in-person meetings. This is the single feature that unlocks visibility into your top performers, and it is one of the most common reasons teams choose Airspeed over Fathom.

How does the in-person mobile recording actually work?

Native iOS and Android app. One tap to start, one tap to stop. Audio uploads automatically and the recording syncs to the right company in HubSpot within five minutes. No dial-in, no Teams workaround, no laptop required. The CSM with twenty partner meetings a week is the use case this was built for.

How is Airspeed's AI different from Fathom's?

Airspeed was built by an ex-Google DeepMind team with the data model designed around AI from day one. Fathom started as a note-taker and added AI on top. The output looks different on the same call. Airspeed reads sentiment, intent, and nuance. It can score against SPICED or MEDDIC, track custom metrics like partner success plan quality, and run AI queries across an entire account.

Is the Norwegian transcription quality really an issue with Fathom?

It is. Public feedback from Nordic teams flags Fathom's Norwegian quality as not that great. Airspeed supports Nordic and other multi-language transcription natively. If you sell or support customers in Norwegian, Swedish, Danish, or Finnish, this is a real difference.

How painful is the switch from Fathom?

Technically it is one of the easier switches in this category. Fathom does not own much of your stack beyond the recording layer. We help you export your historical calls, get connected to HubSpot in a day, and onboard reps in five minutes each. Most teams are fully cut over within two to three weeks. We assign a dedicated migration partner to every Fathom switch.

Bring your pipeline. We will show you what Airspeed would have done last week.

Twenty minutes, live, on your real deals and your real partner meetings. Honest answer on whether it is a fit. No pitch deck.

Book a demo